Common Questions
Here are answers to some common questions about the upcoming Medi-Cal changes. If you still have questions, call Central Coast Coverage at 1-805-831-1055 or email navigation@fsacares.org.
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No. You will not lose Medi-Cal just because new rules begin on January 1, 2027.
If a new rule applies to you, you will receive a letter from the Department of Health Care Services (DHCS) or your local Department of Social Services (DSS) office. Open all letters about your Medi-Cal and respond on time.
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Make sure DSS has your current mailing address, phone number, and email. Open all letters about your Medi-Cal and reply on time.
You can update your contact information by creating an account at BenefitsCal.com or by contacting DSS:
San Luis Obispo County DSS: 1-844-335-6348
Santa Barbara County DSS: 1-844-289-4682
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Open it right away and check the deadline for responding.
If you need help or have questions, contact your local DSS office or Central Coast Coverage:
San Luis Obispo County DSS: 1-844-335-6348
Santa Barbara County DSS: 1-844-289-4682
Central Coast Coverage: 1-805-831-1055
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Some people will still have Medi-Cal but may no longer receive their health care through CenCal Health. Instead, they may receive care through Fee-for-Service Medi-Cal.
If this affects you, you will receive a letter explaining the change.
To find Fee-for-Service providers, visit this DHCS website. If you have questions about your CenCal Health benefits, you can also contact:
CenCal Health Member Services: 1-877-814-1861
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You can find your renewal date by creating an account at BenefitsCal.com or by calling your local DSS office. Your renewal date is also printed on letters about your Medi-Cal.
San Luis Obispo County DSS: 1-844-335-6348
Santa Barbara County DSS: 1-844-289-4682
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Starting January 1, 2027, some adults ages 19–64 will need to follow the new work rules.
If the rules apply to you, DSS will send you a letter with more information.
You can also learn more on the “Need to Know” page under “January 2027 Work Rules.”
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Starting March 1, 2027, some adults ages 19–64 will have their Medi-Cal eligibility checked every six months instead of once a year.
If this applies to you, DSS will send you a letter with more information.
You can also learn more on the “Need to Know” page under “Six-Month Eligibility Checks.”
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If your income changes because of seasonal work, DSS can average your income over the preceding six months.
If your average income is at least $580 per month, you can meet the work requirements based on your income. DSS may ask you for information to verify your income.
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Volunteer or community service is unpaid work through a structured program that directly benefits the community. The program must be run by a public agency or nonprofit organization, and the activity cannot serve a partisan political purpose.
The organization must oversee the work, track the activities, dates, and hours, and have someone who can confirm your participation.
Local volunteer opportunities are available through California Volunteers and VolunteerSLO.
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You may be excused from the work rules if you are a parent, guardian, or caregiver of a child age 13 or younger, or if you care for a person with a disability.
If you receive a letter saying the work rules apply to you, you may need to give DSS more information to show that you should be excused as a caregiver.
Resources:
Need Help? Connect with Local Support
You don’t have to navigate these changes alone. Reach out online or call your local office for direct assistance.
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Check your specific renewal dates, upload documents, or report contact changes instantly at BenefitsCal.com
Check out these helpful resource videos:
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Contact if you have questions or need help with eligibility, renewal forms, or new enrollments.
Santa Barbara County DSS : 1-844-289-4682
Website: Santa Barbara County DSS Medi-CalSan Luis Obispo County DSS : 1-844-335-6348
Website: San Luis Obispo County DSS Medi-Cal -
Contact if you have questions or need help with your CenCal Health benefits.
Member Services: 1-877-814-1861
Website: CenCal Health Member Services
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If you have questions about Medi-Cal changes contact:
Phone: 1-805-831-1055
Email: navigation@fsacares.org
To be connected to a Medi-Cal navigator contact:
Phone: 1-805-831-1055
Email: cccreferrals@fsacares.org